Welcome to ESebaz ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our e-commerce products (delivered within Bangladesh), or book our localized services (provided exclusively within Sonargaon Thana).

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the choices you make. The information we collect may include the following:

• Personal Identification: Full name, phone number, and email address.
• Fulfillment Data: Complete delivery addresses for e-commerce product shipments across Bangladesh.
• Service-Specific Details: Exact location coordinates, scheduling preferences, and specific requirements necessary to fulfill local service bookings in Sonargaon (e.g., academic requirements for educational tutoring, specific criteria for residential rental matchmaking, or exact pickup points for emergency transport routing).
• Customer Support Records: Transcripts of communications, service delay inquiries, and resolution logs.

Financial Information (Cash on Delivery):

We currently operate exclusively on a Cash on Delivery (COD) payment model. We do not collect, process, or store sensitive financial data, such as credit card numbers, debit card details, or mobile banking PINs. All financial settlements occur physically at the point of delivery or service fulfillment.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To Facilitate Delivery and Services: Processing your product orders and routing our local delivery riders to your location.
• To Execute Service Matchmaking: Connecting you with appropriate local service providers, such as private tutors, rental property owners, or transport personnel.
• To Manage Customer Communications: Sending order confirmations, providing updates on service statuses, managing expectations during unforeseen delays (such as traffic impacting emergency transport), and handling post-service feedback.
• To Maintain Platform Security: Verifying user identities and locations to prevent fraudulent bookings and ensure the safety of our deployed personnel.

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal data to marketing or advertising agencies.

We may share your data with the following categories of third parties:

• Logistics and Delivery Partners: Our internal delivery riders and local courier partners receive your name, phone number, and address strictly to hand over products and collect COD payments.
• Independent Service Providers: When you book a local service, your necessary contact details and service requirements are shared with the matched professional (e.g., a tutor or property agent) so they can successfully execute the job.
• Law Enforcement and Legal Compliance: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process within the jurisdiction of the People's Republic of Bangladesh.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. Your Privacy Rights

Depending on the applicable laws of Bangladesh, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

To request the review, update, or deletion of your personal information, please contact our administrative team using the details provided below. Please note that active product deliveries or ongoing service contracts must be completed before data deletion can be fully executed.

7. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Effective Date" and the revised version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, or wish to exercise your data rights, you may contact us at:

• Business Name: ESebaz
• Email: esebaz.info@gmail.com
• Phone: 09638-010807
• Operational Address: Sonargaon, Narayanganj, Dhaka Division, Bangladesh