Thank you for shopping at Sebaz. We operate as a multi-vendor marketplace, which means different products are supplied and fulfilled by independent vendors. While our general platform guidelines apply to all orders, the specific return window, eligibility, and final approval are determined on a product-by-product basis by the respective vendor.

By placing an order on our platform, you acknowledge and agree to the following terms and conditions:

1. General Return Conditions

To qualify for a return under any vendor's policy, the product must strictly meet the following criteria:

• Original Condition: The item must be completely unused, unaltered, and in its original condition with all packaging intact. (For clothing, you may try it on to check the fit, but it must remain unwashed and unworn).
• Complete Package: You must return all original tags, user manuals, warranty cards, invoices, and any free gifts or accessories that came with the product.
• Packaging Integrity: The item must be in its original manufacturer box. Please do not apply tape, shipping labels, or write directly on the manufacturer’s commercial retail box, as this will void the return.
• Mandatory Unboxing Video: For all online orders, you must provide a single, uninterrupted (start-to-finish) unboxing video showing the package being opened. Edited, paused, or blurry videos will result in the immediate rejection of your return request.

2. Product-Specific Rules & Exclusions

Because rules depend entirely on the nature of the product and the vendor's policy, the following conditions apply:

• Flexible Return Windows: The timeframe to start a return (e.g., 3 days, 7 days, or 14 days) varies by vendor. Please check the individual product page before purchasing to view its specific return window.
• Non-Returnable Items: Certain products—such as screen protectors, intimate apparel, cosmetics, personal care goods, and items bought during special campaigns or flash sales—are strictly non-returnable due to hygiene and promotional policies.
• Warranty-First Rule: For gadgets and electronics, if the issue can be resolved or serviced under the vendor's warranty policy, the item is not eligible for a return. A return or replacement will only be processed if the warranty policy cannot resolve the defect.

3. Return Shipping & Logistics

• Shipping Costs: Customers are responsible for paying the return shipping costs. However, if the return is due to a mistake on our part (e.g., wrong product shipped or a manufacturing defect), Sebaz or the vendor will cover the shipping expenses.
• Packaging Video Requirement: You must record a short video of the product being securely packed before handing it over to the courier.
• Outside Dhaka City: Returns must be sent exclusively via Courier to the specific warehouse address provided by our support team.
• Within Dhaka City: For faster inspection and processing, customers inside Dhaka City must physically drop off the product at our nearest Sebaz outlet or authorized vendor location.

4. Quality Check (QC) & Policy Updates

• Vendor Quality Audit: All returned items pass through a strict physical quality check by the vendor. If your return is rejected because it fails to meet the criteria, the item will be sent back to you within 4 to 6 business days.
• Abandoned Packages: If our delivery team makes three failed attempts to return a rejected item back to you, the package will be permanently marked as scrap, and all financial liability or future refund claims will be voided.
• Policy Adjustments: We reserve the right to modify this return policy at any time without prior notice. Changes become effective immediately upon being published on our website.

Important Note: Please be advised that this Return and Refund Policy is an integral part of our overall Terms and Conditions. By accessing and using our e-commerce platform, you acknowledge that you have read, understood, and agreed to be bound by these guidelines. If you require any clarification or have further questions regarding our policies, please feel free to reach out to our dedicated Customer Support team for assistance. 

সেবাজ রিটার্ন ও রিফান্ড পলিসি

সেবাজ -এ কেনাকাটা করার জন্য আপনাকে ধন্যবাদ। আমাদের প্ল্যাটফর্মটি একটি মাল্টি-ভেন্ডর মার্কেটপ্লেস হিসেবে পরিচালিত হয়, যেখানে বিভিন্ন পণ্য আলাদা স্বাধীন বিক্রেতা বা ভেন্ডর দ্বারা সরবরাহ করা হয়। আমাদের সাধারণ নিয়মাবলী সব অর্ডারের ক্ষেত্রে প্রযোজ্য হলেও, নির্দিষ্ট কোনো পণ্যের রিটার্ন সময়সীমা, যোগ্যতা এবং চূড়ান্ত অনুমোদনের সিদ্ধান্ত পণ্যের ধরণ অনুযায়ী সংশ্লিষ্ট ভেন্ডর কর্তৃক নির্ধা।

আমাদের প্ল্যাটফর্মে অর্ডার প্লেস করার মাধ্যমে আপনি নিম্নোক্ত শর্তাবলীতে সম্মতি জ্ঞাপন করছেন:

১. রিটার্ন করার সাধারণ শর্তাবলী

ভেন্ডরের পলিসি অনুযায়ী যেকোনো পণ্য রিটার্ন করতে হলে নিম্নলিখিত শর্তগুলো আবশ্যিকভাবে পূরণ করতে হবে:পণ্যের মূল অবস্থা: পণ্যটি সম্পূর্ণ অব্যবহৃত, অক্ষত এবং এর আসল প্যাকেজিং সহ থাকতে হবে। (পোশাকের ক্ষেত্রে সাইজ চেক করার জন্য ট্রায়াল দেওয়া যাবে, তবে তা ধোয়া বা ব্যবহার করা যাবে না)।

রিত হয়Thank you for shopping at Sebaz. We operate as a multi-vendor marketplace, which means different products are supplied and fulfilled by independent vendors. While our general platform guidelines apply to all orders, the specific return window, eligibility, and final approval are determined on a product-by-product basis by the respective vendor.

By placing an order on our platform, you acknowledge and agree to the following terms and conditions:

1. General Return Conditions

To qualify for a return under any vendor's policy, the product must strictly meet the following criteria:

• Original Condition: The item must be completely unused, unaltered, and in its original condition with all packaging intact. (For clothing, you may try it on to check the fit, but it must remain unwashed and unworn).
• Complete Package: You must return all original tags, user manuals, warranty cards, invoices, and any free gifts or accessories that came with the product.
• Packaging Integrity: The item must be in its original manufacturer box. Please do not apply tape, shipping labels, or write directly on the manufacturer’s commercial retail box, as this will void the return.
• Mandatory Unboxing Video: For all online orders, you must provide a single, uninterrupted (start-to-finish) unboxing video showing the package being opened. Edited, paused, or blurry videos will result in the immediate rejection of your return request.

2. Product-Specific Rules & Exclusions

Because rules depend entirely on the nature of the product and the vendor's policy, the following conditions apply:

• Flexible Return Windows: The timeframe to start a return (e.g., 3 days, 7 days, or 14 days) varies by vendor. Please check the individual product page before purchasing to view its specific return window.
• Non-Returnable Items: Certain products—such as screen protectors, intimate apparel, cosmetics, personal care goods, and items bought during special campaigns or flash sales—are strictly non-returnable due to hygiene and promotional policies.
• Warranty-First Rule: For gadgets and electronics, if the issue can be resolved or serviced under the vendor's warranty policy, the item is not eligible for a return. A return or replacement will only be processed if the warranty policy cannot resolve the defect.

3. Return Shipping & Logistics

• Shipping Costs: Customers are responsible for paying the return shipping costs. However, if the return is due to a mistake on our part (e.g., wrong product shipped or a manufacturing defect), Sebaz or the vendor will cover the shipping expenses.
• Packaging Video Requirement: You must record a short video of the product being securely packed before handing it over to the courier.
• Outside Dhaka City: Returns must be sent exclusively via Courier to the specific warehouse address provided by our support team.
• Within Dhaka City: For faster inspection and processing, customers inside Dhaka City must physically drop off the product at our nearest Sebaz outlet or authorized vendor location.

4. Quality Check (QC) & Policy Updates

• Vendor Quality Audit: All returned items pass through a strict physical quality check by the vendor. If your return is rejected because it fails to meet the criteria, the item will be sent back to you within 4 to 6 business days.
• Abandoned Packages: If our delivery team makes three failed attempts to return a rejected item back to you, the package will be permanently marked as scrap, and all financial liability or future refund claims will be voided.
• Policy Adjustments: We reserve the right to modify this return policy at any time without prior notice. Changes become effective immediately upon being published on our website.

Important Note: Please be advised that this Return and Refund Policy is an integral part of our overall Terms and Conditions. By accessing and using our e-commerce platform, you acknowledge that you have read, understood, and agreed to be bound by these guidelines. If you require any clarification or have further questions regarding our policies, please feel free to reach out to our dedicated Customer Support team for assistance. 

সেবাজ রিটার্ন ও রিফান্ড পলিসি

সেবাজ -এ কেনাকাটা করার জন্য আপনাকে ধন্যবাদ। আমাদের প্ল্যাটফর্মটি একটি মাল্টি-ভেন্ডর মার্কেটপ্লেস হিসেবে পরিচালিত হয়, যেখানে বিভিন্ন পণ্য আলাদা স্বাধীন বিক্রেতা বা ভেন্ডর দ্বারা সরবরাহ করা হয়। আমাদের সাধারণ নিয়মাবলী সব অর্ডারের ক্ষেত্রে প্রযোজ্য হলেও, নির্দিষ্ট কোনো পণ্যের রিটার্ন সময়সীমা, যোগ্যতা এবং চূড়ান্ত অনুমোদনের সিদ্ধান্ত পণ্যের ধরণ অনুযায়ী সংশ্লিষ্ট ভেন্ডর কর্তৃক নির্ধা।

আমাদের প্ল্যাটফর্মে অর্ডার প্লেস করার মাধ্যমে আপনি নিম্নোক্ত শর্তাবলীতে সম্মতি জ্ঞাপন করছেন:

১. রিটার্ন করার সাধারণ শর্তাবলী

ভেন্ডরের পলিসি অনুযায়ী যেকোনো পণ্য রিটার্ন করতে হলে নিম্নলিখিত শর্তগুলো আবশ্যিকভাবে পূরণ করতে হবে:পণ্যের মূল অবস্থা: পণ্যটি সম্পূর্ণ অব্যবহৃত, অক্ষত এবং এর আসল প্যাকেজিং সহ থাকতে হবে। (পোশাকের ক্ষেত্রে সাইজ চেক করার জন্য ট্রায়াল দেওয়া যাবে, তবে তা ধোয়া বা ব্যবহার করা যাবে না)।

রিত হয়Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent return and refund process.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if the product is:

Products must be unused, unworn, and in their original packaging with all tags and labels intact.

2. Non-Returnable Items

The following items cannot be returned:

3. How to Request a Return

To initiate a return, please contact our customer service team with your order number and reason for return. Our team will review your request and provide instructions for returning the item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

5. Refund Methods

Refunds will be issued through:

6. Exchange Policy

If you prefer an exchange instead of a refund, please let us know when requesting your return. Exchanges are subject to product availability.

7. Return Shipping

For damaged or incorrect items, we will arrange return shipping at no cost to you. For other returns, the buyer is responsible for return shipping costs.

For any questions about returns and refunds, please contact our support team.